Serving customers since 1996!! Email us at orders@favorsetc.com any time to check your order status. Please include full name in email. Email questions: Phone: info@favorsetc.com Toll free 877.597.0234 Customer Service hours: Monday-Friday:  9am - 4pm Eastern Standard Time.   Order Inquiries: orders@favorsetc.com Webmaster: webmaster@favorsetc.com FAX: (978) 383-7900 Favors Etc.           Townsend, Massachusetts  01469     Natalie Shollenberger, owner            Due to the need for accuracy on all orders, we cannot accept phone orders. All orders must be submitted in writing either online or by fax (click here for printable fax order form). Accuracy on all written orders is guaranteed. Sorry, we do not have a print catalog at this time.

Production/Shipping Information and Company Policies

1. Due to the need for accuracy on personalized items, we cannot accept phone orders. All orders must be in writing, either online, or by fax. Any changes or cancellations must be made in writing within 1 hour after placing order. After that time, we cannot accept any changes or cancellations.

2. Please allow 10 business days (Monday - Friday) to receive your order of printed items. Printing takes 4-5 business days on most items; shipping takes approximately 3-5 business days.  Allow 5-6 business days production time for glassware plus shipping time. Rush shipping may be available at times, however, no rush orders on glassware or chocolates.

3. We accept VISA, MasterCard, and American Express. We do not accept personal checks. We accept money orders and bank checks. Please indicate you will be sending a money order at the time you submit your order online. Please include your full name when you mail your money order.

4. Our accuracy guarantee states that we will print exactly what you order, or we will reprint your order. We will use our professional judgment in regards to placement of text, design, and the appropriate size and position on printed items. We cannot accept returns on personalized items. For returns of unprinted items, there may be a 10% restocking charge. If you have a problem or question regarding your order, you must contact us within 7 days of receiving your order.

5. At this time, we only ship within the U.S. We apologize for any inconvenience to international customers. If you can arrange courier pickup, we can work with you on an order, except for matches or glassware. Please email for details.

PRIVACY POLICY The security and privacy of your online purchase is of paramount importance to us. That's why we have taken steps to protect your personal information on our website. When you place orders through our site, your personal information - like your name, address and credit card number - is sent to our secure server, CoolCart, Inc.  Your credit card transaction is then processed by